With over 25 years in automotive service departments, I’ve been privileged to wear many hats—Service Advisor, Assistant Service Manager, and Service Manager—at top dealerships like Chevrolet, Pontiac (yes I have been doing this that long), Jeep, Cadillac, Acura, BMW, Ford, and Mercedes-Benz. Each role taught me the same critical lesson: customer communication isn't just important—it's everything.
My "aha moment" came during my most recent role, where I noticed a significant technology gap between large dealerships and smaller, locally-owned repair shops. Smaller shops were missing out on easy, affordable solutions to streamline customer interactions—especially through text messaging, which has become essential today. So, I founded EZTorqueAI to provide these local businesses with the powerful, automated communication tools they desperately needed.
Throughout my automotive career, I've thrived by one simple principle: honesty. My goal is to extend this principle beyond customers and now directly to business owners, equipping them with technology that genuinely makes a difference.
During my 10-year tenure with BMW, I was honored to win multiple competitions, consistently recognized as a top service advisor. These experiences solidified my belief in the power of effective customer communication and technological innovation.
I’m passionate about technology—especially its potential to transform the most stressful job in any dealership: being a service advisor. With EZTorqueAI, I aim to automate routine communications, allowing advisors to focus on what truly matters—the customers.
Ready to upgrade your shop’s communication and efficiency? I'm here
to help.
Over 25 Years of Automotive Expertise
Committed to Honest, Transparent Communication
Award-Winning BMW Service Advisor
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